Primary Responsibilities:

• Manage and support Audio-Video technology in meeting room spaces
• Governance of AV equipment -
  • Test and resolve equipment issues.
  • Operate audio recording equipment.
  • Troubleshooting and adjusting the av equipment
  • Electronic equipment repair
  • Good communication and interpersonal skills
  • Maintain inventory of equipment & Connect wires and cables
• You will be responsible for setting up video and audio equipment used for live events. 
• Installation, testing, and adjust equipment to create ideal auditory and visual experiences for an audience.
• Testing the equipment before all the events & Troubleshooting and adjusting the AV equipment.
• Responsible for facilitating IT support to end user for Requests, Incidents and Changes. Use ServiceNow ITSM system for managing Requests, Incidents and Changes
• Good understanding of the infra setup of MS TEAMS, MS Office, Skype
• Work with local and global CIS operations team to provide IT infrastructure support for networking, virtualization and end user computing
• Assist with client hardware lifecycle replacement as per global client standards
• Perform daily administration activities for all IT infrastructure including analyzing, installing, modifying operating systems, storage, applications, backups and account administration.
• Assists with the formatting, supporting, troubleshooting of hardware, operating systems, systems management software, security and AV software, patch management, productivity applications and virtualized environment.
• Develop step-by-step documentation for system support tasks.
• IT inventory management
• Will be required to participate in 24x7 on-call rotation. 

Essential

• Bachelor’s degree in relevant field preferably IT
• Fresher or  2 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking and end user computing
• Demonstrated problem solving skills for operating systems(Windows, Linux), VMware and networking
• Exposure to MS Skype/ Teams voice solution will be an added advantage
• Adapt at working in a collaborative, team-oriented environment.
• Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
• Passion for continuous learning 

Preferred Qualifications

• Experience working in a globally dispersed team
• Familiarity with ITSM processes, systems and tools such as ServiceNow
• ITIL certification

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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