Website
Graduate Trainee
Cognizant
Updated on: 17 January 2024
Additional Details
Website
Work Location
Bengaluru, Chennai, Kolkata
Job Type
FTE
Batch
2023 | 2022 | 2021
Stream Required
Any 3 years Graduation program
Salary
2.52 LPA
Job Description
Job title
IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues.
Location
Bengaluru, Chennai, Kolkata. Candidate must be flexible to relocate to any of these locations as per the business requirement & demand.
Eligibility
Key responsibilities
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
Support available from Cognizant (post joining as Full Time Employee)
If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you.
Compensation Graduate Trainee - 2,52,000 LPA
Disclaimer:
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