We are seeking a motivated and enthusiastic Business Manager with 0 to 1 year of experience to join our team. This role is perfect for individuals who are passionate about customer service and looking to grow their career in a dynamic work-from-home environment. The position requires working night shifts to ensure seamless operations and exceptional customer support.

Responsibilities

• Manage customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
• Oversee daily operations and ensure that all customer service processes are followed effectively.
• Provide support to customers by resolving issues and addressing concerns promptly.
• Collaborate with team members to improve customer service strategies and enhance overall customer experience.
• Monitor customer feedback and implement changes to improve service quality.
• Maintain detailed records of customer interactions and transactions.
• Analyze customer service data to identify trends and areas for improvement.
• Develop and implement customer service policies and procedures.
• Train and guide new team members on customer service best practices.
• Ensure compliance with company policies and industry regulations.
• Utilize customer service software and tools to manage customer interactions efficiently.
• Participate in team meetings and contribute to the development of customer service initiatives.
• Stay updated with industry trends and best practices to continuously improve customer service delivery.


 

Qualifications

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• Must have excellent communication skills to interact effectively with customers.
• Should possess strong problem-solving abilities to address customer issues promptly.
• Must be detail-oriented to maintain accurate records and documentation.
• Should have the ability to work independently and manage time efficiently.
• Must be proficient in using customer service software and tools.
• Should have a positive attitude and a customer-centric approach.


 

Certifications Required

Customer Service Excellence Certification or equivalent is preferred.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.