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Operations Associate

Amber

Updated on: 08 December 2024

Additional Details

Work Location

Work-from-home

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Job Type

FTE

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Batch

2024 | 2023 | 2022 | 2021

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Stream Required

Graduate

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Salary

4 - 5 LPA(Expected)

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Job Description

Be part of a team that’s transforming the student accommodation industry. At Amber, your efforts will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you're passionate about sales, customer success, and making a difference, we’d love to hear from you!

Location: Remote

Timings: US Shift - 7PM - 4AM (Non Negotiable)

Experience: 0-2 Years maximum.

 

Key Responsibilities:

  • Lead Conversion: Proactively reach out to inbound leads, guide them through the booking process, and convert them into customers.
  • Customer Interaction: Understand the unique requirements of each student and offer tailored accommodation options.
  • Market Knowledge: Develop an in-depth understanding of student housing options, locations, and pricing to provide expert recommendations.
  • Follow-Up: Build and maintain relationships with prospective clients through regular follow-ups to ensure closure.
  • Collaboration: Work closely with the marketing and supply teams to streamline the booking process and enhance customer experience.
  • Data Management: Maintain accurate records of customer interactions, inquiries, and bookings in the CRM system.
  • Target Achievement: Consistently meet and exceed sales targets and performance benchmarks.

 

What We’re Looking For:

  • Excellent verbal and written communication skills in neutral English.
  • Active listening skills
  • Good time management and planning skills
  • Objection handling skills
  • Negotiation skills
  • Good call closing techniques
  • Proficiency in CRM or other similar softwares

 

Qualifications:-

  • Education level - Graduate 
  • Minimum 60% required in academics
  • Experience in tele sales or similar background will be a plus
  • Preferred industry experience in real estate, hospitality, business development or customer service

 

What Will you get from Amber:

  • Competitive salary package with a performance-driven variable component.
  • Flexible working hours and remote work opportunities.
  • A vibrant and collaborative work environment.
  • Opportunities for career growth within a rapidly expanding global organization.

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