Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Mega Virtual Drive for the role of Process Associate, Non-Voice- English Language on 29th November 2024|| Ahmedabad Location

Date: 29-November-2024

Zoom ID: https://genpact.zoom.us/j/2344316691

Time: 12:00 PM - 2:00 PM

Job Location: Ahmedabad (Work from office)

Shifts: Flexible with any shift

Responsibilities

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.
• Provide excellent customer service to our customers.

Qualifications we seek in you

Minimum qualifications

• Any Graduate except Law
• Only Freshers are eligible
• Fluency in English Language

Preferred qualifications

• Effective probing skills and analyzing / understanding skills.
• Problem solving skills with customer centric approach.
• Must be able to work on a flexible schedule (including weekend shift work)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

**Note: Please keep your E-Aadhar card handy while appearing for interview.

Role:Customer Success, Service & Operations - Other

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent