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Customer Experience Management

Allsec Technologies

Updated on: 25 November 2024

Additional Details

Work Location

Bengaluru, India

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Job Type

FTE

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Batch

Freshers

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Stream Required

Graduation (10 + 2 + 3)

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Salary

3,00,000 LPA

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Job Description

Job Description:

We are seeking enthusiastic Customer Care Executives to join our dynamic team for both Voice and Sales processes. In this role, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

 Qualifications:

  • Minimum educational qualification: Graduation (10 + 2 + 3)
  • Age between 18 to 30 years
  • Strong verbal and written communication skills in English and one regional language
  • Ability to empathize with customers and efficiently resolve their queries
  • Prior experience in customer service or sales is advantageous

Responsibilities of the Candidate:

  • Manage and resolve customer complaints effectively
  • - Achieve sales targets and goals set by the company
  • - Maintain high customer satisfaction through excellent service

Salary and Benefits:

  • Performance-based incentives
  • Comprehensive training and growth opportunities

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