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Operations Associate (Rotational Shift)

TravClan

Updated on: 16 November 2024

Additional Details

Work Location

Delhi, India

location

Job Type

FTE

job_type

Batch

Freshers

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Stream Required

MBA/Undergraduate

stream

Salary

7.5 LPA

salary

Job Description

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

  • Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
  • Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
  • Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

What is on Offer:

  • Best Combination of Salary (₹5.4 - 7.5 LPA)
  • Work with a young & passionate team to excel and make an impact
  • Work closely with the founders
  • Fast Career Growth with fast appraisals and fast salary increase
  • A super passionate team with deep conviction that has stayed together during covid.
  • Very high ownership role in a fast-paced environment
  • Great Culture -> No hierarchy/politics nonsense guaranteed!

Growth Path:

  • GM/Director - 35-50 LPA
  • Head - 18-35 LPA
  • Manager - 10-18 LPA
  • Associate - 5-10 LPA

Roles & Responsibilities:

  • Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
  • Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations, etc
  • Coordinate with customers and vendors to ensure timely delivery
  • Manage feedback and escalations from customers and vendors.
  • Ensure customer delight.
  • Demonstrate multitasking abilities

Desired Candidate Profile:

  • Has prior experience / is comfortable working in working Night Shifts
  • Ethical, hardworking, and 'passionate about startups' mindset
  • Excellent structured problem-solving ability
  • Good understanding of different business verticals
  • Disciplined & Process Oriented
  • Presence of Mind
  • Willing to learn more

You Must:

  • Be Customer-Centric
  • Enjoy speaking to clients on call
  • Have high ownership to complete your work
  • Be good at negotiating with suppliers

You Can:

  • Improve business acumen
  • Improve negotiation skills

You Want to:

  • Improve business acumen
  • Improve negotiation skills

This role is not ideal for someone who is:

  • Not comfortable with tight timelines/targets
  • Not disciplined to sit and work
  • Not good at resolving customer queries or escalations
  • Not comfortable with long working hours i.e. 10 - 12 hours daily
  • Not excited about working on Saturdays (6 days a week)

Additional Details:

  • Office Location - Connaught Place, Delhi. The day shift will be from the office whereas the night shift will be work from home.
  • Alternate months day and night shifts.
  • Work Timings - 9:30 AM till work gets over for the day shift and 12 AM till work gets over for the night shift. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the fast-paced environment. You can expect 10-12 hours of work in a day!

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