Website
Service Desk- Fresher
Zones LLC
Updated on: 15 September 2024
Additional Details
Website
Work Location
Bengaluru, India
Job Type
FTE
Batch
Experience – 0- 0.6 months in IT Support
Stream Required
Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Salary
4 - 5 LPA(Expected)
Job Description
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What you will bring to the team:
Experience – 0- 0.6 months in IT Support
Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Reporting – Team Lead
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