Responsibilities of the Candidate:

• Evaluate submitted changes to identify impacts to data, systems, and processes. This includes documenting requirements and asking the appropriate probing questions to assess complexity and determine possible solutions. Assist with prioritization of changes per scope including building the dashboard to track overall progress for all requests.
• Participate in Release Management related meetings, including communicating the status to the CMO Quality team, and IT on changes, and impacts.
• Perform run-the-engine duties for assigned Shared Services processes: sampling, test setup, production support, and report and data generation. Monitor process to ensure appropriate processing, including building detective controls to monitor process health. Perform user acceptance testing, and data validation as needed 
• Assist users in troubleshooting issues among reports, systems, processes, and procedures.
• Build and maintain positive relationships with users of the Shared Services technology, tools, and data. 
• Liaison with technology organizations, IT leadership, software vendors, and other data suppliers as an advocate for CMO QA technology and data warehousing requirements
• Develop and program new business processes. Perform maintenance to existing tools, platforms, databases, and tables
• Identify opportunities for process, software, or technology improvement to improve efficiency, reduce cost, and enhance processes or controls.

Requirements:

• Bachelor’s degree or equivalent in Engineering, Computer Science, Information Technology, Data Science, Operations Research, or similar fields
• Detailed-oriented, and excellent time management skills
• Proven ability to work and think independently
• Strong oral and written communication skills 
• Strong analytical skills with a continuous process improvement mindset
• Knowledge of SQL programming
• Knowledge of ALTERYX, SAAS, UIPATH, and Tableau
• Conceptual knowledge of Python programming
• Demonstrating strong problem-solving skills
• Flexible and adaptable in response to changing demands 

Preferred qualifications, capabilities, and skills:

• Knowledge of JIRA / experience with Agile methodology